Posts Tagged ‘customers’
Customer Loyalty
Much is said about the benefits of loyalty programs, but it is easy to forget the cost of not having one. Most customers do not bother to complain when they are unhappy, they simply take their business elsewhere. Rewarding customers and building a platform to track the results can tell you as [...]
The Social Telephone
Understanding how social media has impacted this generation is key for any company as they engage with their customers. This generation is accustomed to almost instant response times. When a response is not received quickly, the customer feels ignored. Today, when a customer feels ignored they [...]