‘It was the Best of Times It was the Worst of Times’ Archives
5 Surefire Ways to Anger Customers
Frankly, there's no excuse for these offenses. If you want to succeed in business, you should take notes. We’ve all had customer service nightmares that never should have happened. I don’t know about you, but I’ve come to expect that sort of thing from big companies like AT&T and [...]
The Great Engagement Disconnect
I had an experience at Starbucks this week that left me intrigued by the gap I see in major brands between employee engagement and customer engagement. I am an extremely engaged Starbucks fan. To give you an idea of my engagement level: I've carried my Starbucks Gold card with pride since [...]
It’s the Little Things….
At a recent leadership conference among leading Fortune 1,000 companies the main topic was once again Employee Engagement. The reoccurring theme was: Engagement happens when you do a lot of little things, and a few pretty big ones, right. Some examples that were cited: ▪ Making people [...]
So frustrating…it’s funny.
Have you ever had a phone call with customer service that was so frustrating it was almost humorous? A well thought out launch of a new program can prevent a lot of frustration for your customers. One of our employees at Performance Plus Marketing had a recent experience with a poorly thought [...]
Did You Drink YOUR Kool-Aid Today?
In my 10+ years in the entertainment and incentive industries, it is seldom I run across companies that, as a mentor coined, "drink their own Kool-Aid." We preach to our clients and potential clients that incentives create loyalty and motivation, therefore you need US to help improve/ move the [...]
Be gentle…it’s my first time.
That’s right. I admit it. Until this very moment I’ve been a blog voyeur but that’s about to change. Welcome to my inaugural Engagement Worx blog that we hope you’ll find informative, somewhat entertaining and occasionally thought provoking. Most of all we hope it’s engaging. [...]