Archive for February, 2012
Customer Loyalty
Much is said about the benefits of loyalty programs, but it is easy to forget the cost of not having one. Most customers do not bother to complain when they are unhappy, they simply take their business elsewhere. Rewarding customers and building a platform to track the results can tell you as [...]
You think you know…
As leaders, executives, & managers we often think we hold all the answers. Those everyday issues that come up that we have done the same way for years and years, surely we are doing it correctly, it's always worked. Could we have been doing it wrong all these years? We think we know, but we [...]
The state of tangible Incentive research
The Incentive Research Foundation and Incentive Federation recently conducted an audit of published studies supporting the incentives and recognition industry. The findings outlined in The State of Tangible Incentive Research: the Use of Tangible Incentives, uncovered a collection of studies and [...]
Recognition & Responsibility
Here are a few more tips in our current blog series on creating a positive work environment. Give Credit and Take Responsibility Always give credit for success to your staff, and take responsibility when things don't go well. As the boss it's your job to make sure your staff is well [...]
Trust Me…
Over the next few weeks we will be doing a series of short posts on fostering cooperation in your work place. These will be short topics, however, each one is a critical element to a positive work environment. Take the time to come back to the site each week, or better yet, [...]