Archive for October, 2011
Giving Thanks
Inspired by our local radio station, PPM took time this morning in our managers meeting to write personal letters to our soldiers for Thanksgiving. "We wanted them to know that we are thankful for them, and remembering them." Our managers enjoyed taking just a few minutes out of our busy morning [...]
Motivation with wellness
One of the keys to a successful wellness program is providing incentives for employee participation, according to the Arkansas Department of Health. A 2009 study conducted by the Centers for Disease Control and Prevention found that employee engagement in a company wellness program reduced employer [...]
Team building with strength building
At Performance Plus, we consistently take a look at how communication is working between departments and within departments. Our Department of Positive Energy (D.O.P.E. team) then looks at how we can creatively increase communication and incentivize our employees to collaborate. Our desire is [...]
The Social Telephone
Understanding how social media has impacted this generation is key for any company as they engage with their customers. This generation is accustomed to almost instant response times. When a response is not received quickly, the customer feels ignored. Today, when a customer feels ignored they [...]
So frustrating…it’s funny.
Have you ever had a phone call with customer service that was so frustrating it was almost humorous? A well thought out launch of a new program can prevent a lot of frustration for your customers. One of our employees at Performance Plus Marketing had a recent experience with a poorly thought [...]
What kind of incentives work?
In our last post we asked the question: "what kind of incentives work to create the responses we desire." I'm struck by a memory as I ask this question. I can remember, as a child, having my face pressed up against the glass of the prize counter at our local arcade coveting the items behind the [...]
Do rewards work for everyone?
Do rewards work for everyone? This question came up recently when discussing incentive programs. It's a fundamental question for any company to ask before starting an incentive program. It turns out that in the center of your brain is what neurologists refer to as the 'reward pathway.' The [...]